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Individual User Reviews for Kohl's
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
10 / 10
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Reviewed by Ducky
Enjoy shopping in store and on-line, great selection on-line. Excellent return policy. Wish there was more product made in USA but that is true of all stores these days.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
N/A
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Reviewed by Brown53
Kohls has a good variety and one can usually find what they need as well as a surprise or two. I love the Kohl's Cares items supporting a good cause..
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
10 / 10
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Reviewed by CISSY
I love Kohls! I shop the store, which is always neat and clean. I also do a LOT of on line shopping and the ease of ordering is fantastic. Shipping is quick and the orders are ALWAYS accurate. I used to go to a Kohls store in Va and I was so excited when we finally got one in our own community. The sales are great, I always have a 10 to 30 % off coupon to use and then I earn Kohls dollars on top of that. Sometimes I feel like they are giving the merchandise away. Keep up the good work KOHLS and I will keep on shopping!!!!!
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
10 / 10
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Reviewed by JMo
Even better now that they let you use Kohl's cash online.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
10 / 10
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Reviewed by lizzy
I have has an excellent customer experience with Kohls. I had used a coupon that expired at midnight, however there was something technically wrong with the internet. Since Kohls saw that I had tried to submit it before the coupon expired, they let me resubmit 3 days later after the coupon expired, still using the coupon. The shipping is fast, and the products are great.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
10 / 10
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Reviewed by IBDSGH
I LOVE KOHLS!
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
10 / 10
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Reviewed by Kay
This is my favorite store website!
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
10 / 10
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Reviewed by Marisa
I shop at Kohl's all of the time. They have a great product selection and great pricds as well! I can almost always find coupons or get free shipping. You can return any items to the store rather than paying to ship them back.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
9 / 10
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Reviewed by M
Great prices when they have markdowns and specials. Their customer service is very good. Recently I received an order short 2 items that were listed as shipped on the invoice. Customer service took care of it right away - issuing me credits and sending out the missing merchandise.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
7 / 10
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| Customer Service: |
N/A
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Reviewed by Connie
I find that I do most of my back to school shopping with Kohls. You can't beat the prices when they have the 30% coupons.
The only complaint that I have is the length of time that it takes for your items to arrive when they offer free shipping. I have waited up to two weeks at times to receive my shipment.
I am on the whole pleased with Kohls. It's rare that I can't find something to buy there.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
N/A
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Reviewed by katpyt
I try to use free or low shipping deals. Good selection on clothes. I check out the clearance for even more deals.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
10 / 10
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Reviewed by uspogirl
Kohls offers amazing discounts monthly if you have their store credit card. When you order online, you can use 2 codes per order (sometimes it's free shipping plus 30% off your purchase). The merchandise arrives faster then the time quoted for arrival. Returns are made simple to any Kohls store; no questions asked! I'm a Kohlie at heart.
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
8 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
7 / 10
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| Customer Service: |
N/A
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Reviewed by JenSki0617
Kohls has a huge selection of items and often have clearance sales and promotions. They are a one stop shop for the whole family. I dislike that they dump your cart if you don't check out soon enough and that the system sometimes doesn't adjust the stock of items when they sell out until you go to check out. They frequently offer free shipping with a $75 order which is nice.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
10 / 10
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Reviewed by Bear
Great sales and online exclusives.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
9 / 10
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Reviewed by lauralie
Great discounts and found exactly what I had been looking for. Updated me via e-mail on confirmation of order and shipping. Provided tracking number and estimated delivery time. Purchases arrived promptly and before the estimated delivery time. Will definitely be back for more purchases as the ease of using online is better than in store purchases.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
N/A
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Reviewed by judyyy
This is my all time favorite site! I go in every day and check their clearance and have already bought Christmas and birthday gifts for my grandchildren for this coming year. It is always easy to find coupon codes to get a % off ,and I can always find free shipping codes as I have a Kohl's card.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
9 / 10
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Reviewed by shirl247
No comments entered by reviewer.
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
1 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
5 / 10
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Reviewed by Heidi
I have struggled with the online checkout with Kohls. I usually shop clearance and often times by the time I try to check out the items are gone and I have to try to figure out which items to remove from my bag. When I have contacted customer service via email, I get a generic answer and twice they have actually given me the wrong answer. I do admit I can find some good deals and that is why I continue to come back even through my frustration!
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
8 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
6 / 10
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Reviewed by Sid
The only problem I have with Kohls is that their shipping rates are too much. For example, I liked a cap for $5, but the shipping was $6.95, which I felt was too much. They need to lower their shipping rates.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
N/A
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Reviewed by Jana
I have always had good experiences shopping with Kohls. Their prices and quality are very good, especially if you are on a tight budget.
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