Mr. Rebates Support
Help > Questions > Claims

Q. Why does a claim have to be opened for a missing cash back rebate?

A. Mr. Rebates funds your cash back through commissions on your purchases. When a rebate does not post automatically, this indicates we have not received a commission. We need the merchant to verify that it will compensate Mr. Rebates before a manual rebate can be added to an account.

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If this does not answer your question, please read through our most frequently asked questions before submitting an online support request as your question may be answered in the FAQ.  Please also note that the Mr. Rebates Help Center has a similar selection of searchable questions and answers about Mr. Rebates.