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Individual User Reviews for PETCO
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
7 / 10
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| Customer Service: |
7 / 10
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Reviewed by limsbabe
Petco offers a great choice of products. Some are unique and hard to find. I do find their pricing is a bit higher than Petsmart most of the time. I have had one problem on a order ( missing item) and they took care of it right away. Great customer service and fast shipping.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
9 / 10
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Reviewed by super shopper
This store has great items. It is nice to be able to take items directly back to store. I had no problem returning dog bed and getting a refund.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
N/A
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Reviewed by rachel60641
Super fast delivery and free shipping on order over $40. (must look for code on website) selection is good.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
N/A
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Reviewed by Marcel
I've just ordered treats, toys for my dogs and cats. I saved a bunch compare to buy at the grocery and on top of that I was able to use the Google checkout. I've got free shipping + $10 off so it can get much better than this. I will re-order again. Hassle free!
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
10 / 10
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Reviewed by AUGIEDOGIE
I shop at this store all the time online as it is convenient for me. They usually have all the products I want except I would like to see the male wraps (diapers) and Veterinarian's Best Nature's Creations Breath Treat-Mint Dog Treats. My dogs really love these.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
N/A
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Reviewed by Lisa
I have been ordering from PETCO for a few years now. I haven't had any problems with any of my orders, and I usually get the products pretty quickly after ordering. I usually buy Cosequin DS for my dog from PETCO because I have found their prices here are usually lower than any other pet place online. I wouldn't hesitate to order from them if you are undecided!
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
1 / 10
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Reviewed by tracee_j
Petco.com has a great selection of products, much better than the brick and mortar store. The site seems to always have a sale going on, for added savings. Though the shipping prices may be higher than most, they ship FedEx, so items are quickly received--they even shipped my items on a Sunday.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
N/A
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Reviewed by jennifer
Very easy ordering. I was pleased with delivery time.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
8 / 10
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| Product Selection: |
7 / 10
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| Low Pricing: |
5 / 10
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| Customer Service: |
N/A
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Reviewed by DTEMT
No comments entered by reviewer.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
5 / 10
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| Customer Service: |
N/A
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Reviewed by Sue
I ordered a cat supplement and it arrived quite quickly. I appreciated that this site accepted Bill Me Later as a choice for payment. The shipping was kind of high, but I did have a coupon offer which helped to reduce that. With the coupon and a price reduction for buying several boxes, the cost was about the same as it would have been at the vet, but without the trip to the office.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
N/A
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Reviewed by adpitan
PETCO has a wide selection of products that come in a variety of sizes. The PETCO website is easy to navigate because it is so well organized. PETCO always has great sales and the bottomless bowls they offer makes everything a great deal. I would definitely shop at PETCO again and would definitely recommend them to anyone I know who has a pet.
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| Overall Rating: |
7 / 10
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| Ease of Ordering: |
8 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
6 / 10
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| Customer Service: |
7 / 10
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Reviewed by dmshanahan
Very high shipping costs. You could save a lot of money by going to your local store. Prices are cheaper until you add the high shipping. Shipping was quick though.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
N/A
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Reviewed by alison
No comments entered by reviewer.
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| Overall Rating: |
7 / 10
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| Ease of Ordering: |
8 / 10
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| Product Selection: |
7 / 10
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| Low Pricing: |
3 / 10
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| Customer Service: |
N/A
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Reviewed by apples
This site has a good selection of dog food. There is a limited selection of bird cages and bird toys. They're a bit on the pricey side, particularly with shipping and handling added.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
N/A
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Reviewed by M. Johnston
It was a pleasure working with the Petco site. It was nice to find a pet car seat of such quality and not too expensive. It is also a great store to visit. I can't wait to receive this item.
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
7 / 10
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| Customer Service: |
N/A
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Reviewed by Stacy
Their site is very easy to use. There is a good selection of items available in each type of pet. The shipping terms are easily found.
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
8 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
7 / 10
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| Customer Service: |
7 / 10
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Reviewed by CSP
This site has great product selection. Shipping prices are a bit high. Items were shipped and received within a few days.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
10 / 10
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Reviewed by julie
Petco.com has a better selection than you can find in the store. I buy a lot of cat food that I am searching for particular flavors and they always have it. I also wanted a cat stroller in pink and they didn't have it in the store, but they did online. If you need to return an item you can do so at the store and they reimburse shipping as well!
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
7 / 10
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| Product Selection: |
7 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
N/A
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Reviewed by DM
Great products.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
10 / 10
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Reviewed by EAnnWood
Petco.com has wonderful prices and selection for pet products. They offer great sales, coupons, and free shipping opportunities. The shipping is fast, and they also accept many different payment methods including Paypal and Bill Me Later.
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