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Individual User Reviews for HP.com
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
7 / 10
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| Product Selection: |
7 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
6 / 10
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Reviewed by John S.
I bought a computer for my father through HP Home. Although their prices were very competitive, their shipping was really slow since it shipped from China. It look them nearly 2 weeks to ship the PC. If you want cheap, then this is the place to go. If you want quick, then make sure not to the slow free shipping option.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
7 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
N/A
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Reviewed by slick
No comments entered by reviewer.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
N/A
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Reviewed by Anna S
Great store!!! Always buy my HP stuff on their web site. Nobody can beat the prices. Plus they have very fast shipping!!!!
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
N/A
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Reviewed by Ryan
Great Prices! No one can be the promos that HP runs love them love them. I would suggest buying all your ink from HP direct. Fast free overnight shipment is also a major plus.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
N/A
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Reviewed by CurlyGirlCA
I had checked both the Dell site and HP site. The HP site was much easier for me to navigate and create my custom desktop.
I received several rebates through HP and of course, the Mr. Rebates rebate which I promptly spent on shoes! Had a free shipping code and had ordered a couple of days before Christmas. Got everything before Christmas and was able to set it all up on Christmas Day.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
8 / 10
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Reviewed by ali
Thought the customer service was great...only reason I didn't give it a higher rating is because there are times when the wait can be quite long.
Love the computer I got. I got rebates and also a free ink jet printer. There was a delay in my order however, but they made up for that with a gift certificate for a future purchase.
Overall, had a good experience.
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| Overall Rating: |
8 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
1 / 10
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Reviewed by Smedley
My buying experience, as a whole, was satisfactory.
My experience with customer service, or lack thereof, was a disaster.
I made two separate phone calls and each time was told by a recording that my waiting time for a representative was about two minutes.
Neither time did anyone speak to me despite the fact that I waited fifteen minutes on the first occasion and ten minutes on the second occasion.
Ultimately, I was able to get the information I sought by navigating the web site.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
8 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
10 / 10
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Reviewed by Y. B.
Ordering my dv9000t notebook online was fast and easy. The promotions and discounts are awesome (free shipping, free printer, $150 instant rebate, $50 mail-in rebate). I compared this notebook to others with similar specs and found it was cheapest on HP.com.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
10 / 10
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| Customer Service: |
N/A
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Reviewed by Maggie
They have great comparisons between the printers and computers. Makes it easy to decide what products you really want/need. They have super fast shipping. And shipping is free on ink supplies, even the hard to find ink refills. I will definitely continue to order from them in the future.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
N/A
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Reviewed by Karl
Good prices on computers and peripherals. I bought an HP printer at an excellent price with free shipping.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
7 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
N/A
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Reviewed by mis
No comments entered by reviewer.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
6 / 10
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| Customer Service: |
N/A
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Reviewed by Springfield
The HP Store had the hard-to-find toner cartridges that I couldn't find at other stores. They also have all the HP printers and good comparisons of all in case you haven't decided yet. Good selection, competitive prices and quick delivery -- what more could I ask for?
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