| Overall Rating: |
10 / 10
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| Ease of Ordering: |
8 / 10
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| Product Selection: |
8 / 10
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| Low Pricing: |
9 / 10
|
| Customer Service: |
10 / 10
|
|
Reviewed by Dutchstar Princess
This is a great merchant. The bears are high quality and reasonably priced with many styles and color choices. The only issue I had was a product was out of stock that I wanted to ship with my gift bear. I used the "Online Chat" feature for Customer Service. Prompt and answered all my questions. Except they couldn't tell me when the product would be in. They don't do backorders, but they said they would contact me when the product came in. I would have to pay shipping, but they gave me a coupon code for a discount when I did place the order to offset some of the shipping costs. I will continue to shop and refer friends to VTB.
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